Systems' maintenance

We offer maintenance of systems and services through dedicated support teams based on ITIL. We handle incident reports as a second and third support line. We monitor systems and detect potential failures.

We provide the opportunity to implement further systems development and offer improvement suggestions.

Maintenance of systems

Maintenance services with established SLA, managed in accordance with best practices.

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Incident management

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System improvement

network_check

Monitoring of systems

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Second and third line of support

portrait

A single point of contact

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System operation

Infrastructure maintenance

Hosting and comprehensive care of systems starting from the hardware layer to the end services, based on established SLAs.

storage

Hosting, colocation

layers

Virtualization

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Monitoring

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Infrastructure administration

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Network management

update

High availability

Taking over the maintenance of existing systems

We provide maintenance for existing systems and help in transferring the full set of services provided by the current supplier, indicating possible improvements in line with the best practices.

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Takeover of existing systems for maintenance

We cover existing systems.

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Code and documentation audits

During the takeover of systems, we offer code and documentation audit services, security and performance analysis.

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Technology change

As part system maintenance we offer to improve the architecture and technology consistency as well as possibility to update system components.

13

Years of maintenance services

99,89%

Average system availability

980

Improvements per year

99%

Average level of SLA compliance

123

Services in our care

433

Virtual servers under our management