We offer maintenance of systems and services through dedicated support teams based on ITIL. We handle incident reports as a second and third support line. We monitor systems and detect potential failures.
We provide the opportunity to implement further systems development and offer improvement suggestions.
Maintenance of systems
Maintenance services with established SLA, managed in accordance with best practices.
Monitoring of systems
Second and third line of support
A single point of contact
Hosting and comprehensive care of systems starting from the hardware layer to the end services, based on established SLAs.
Taking over the maintenance of existing systems
We provide maintenance for existing systems and help in transferring the full set of services provided by the current supplier, indicating possible improvements in line with the best practices.
Takeover of existing systems for maintenance
We cover existing systems.
Code and documentation audits
During the takeover of systems, we offer code and documentation audit services, security and performance analysis.
As part system maintenance we offer to improve the architecture and technology consistency as well as possibility to update system components.
Years of maintenance services
Average system availability
Improvements per year
Average level of SLA compliance
Services in our care