Return My Parcel

Portal for the consumer and business customer for
making returns of parcels

Challenge

DPDgroup is the second largest courier company in the world, delivering 7.5 million parcels daily. An inseparable part of the business of DPDgroup customers, such as online stores, is the return of parcels.

So far, in order to return the package, the consumer had to order a courier himself from any carrier or contact the store’s Customer Service Department, which was not only very burdensome, but also caused a lot of frustration.

In addition, the sender did not know when the product would return to him and how much it would cost to return it. The icing on the cake of challenges was adapting the solution to the requirements of a variety of countries.

Project parameters

Client:

DPDgroup (GeoPost France)

Industry:

Courier services

Range:

Workshops
UX research
RWD
Web development
API integration
Agile
CI/CD

Countries:

Solution

We have created the Return My Parcel portal (desktop and mobile) that allows the return of the parcels.

The user can easily send a package at a selected return point or order a courier who will collect it on a specific day and at the indicated address. The portal provides business customers with a wide range of tools to personalize theire site according to the requirements of their brand image, so that it is perceived as an integral part of the store.