Neologis

Service parts logistics management system

Challenge

Due to the development of the service, eo Networks faced two significant challenges.

First, the increase in service tasks made it necessary to improve the efficiency of the supply of parts to technicians in order to efficiently complete repairs.

Secondly, the greater number of parts translated into the need for more storage space, and thus also greater control over parts. EO identified the above issues that needed to be addressed. Therefore, a decision was made to improve the functioning of the website.

The goal was clear – to create a solution that would help control and streamline parts logistics.

Project parameters

Client:

eo Networks service

Industry:

Service/Logistics

Range:

Web development
SCRUM
Barcode scanners
Accounting integration
Courier integration
Interviews with users
Impact Mapping
User journey map
Prototyping
RWD

Countries:

Solution

The answer to with whom to create such a solution was obvious. Softwarehouse and the EO service joined forces to work towards streamlining the logistics of the growing service.

We proceeded to analyse the situation and provided our recommendations that would improve the functioning of the processes not only on the logistics side, but also for the entire service. We created a dedicated system to handle the logistics and warehousing process at every stage. A key element of this system is the introduction of barcodes on parts and storage spaces, which are handled by scanners with a dedicated application created by EO.

Functionalities of the Neologis solution

monitoring and full control of stock levels with full information on where a specific equipment/part is located in the warehouse,
transmission of information about reservation of parts on stock,
informing about the need to place an order for new parts,
informing about the receipt of packages into stock and about the delivery of equipment,
simplifying the completion of parts for a given service order,
collecting and handling used parts from technicians,
handling the disposal of used parts,
integration with the accounting system (creation of stock documents),
integration with a courier system (generation of waybills)

The implementation of the Neologis solution has allowed service logistics to become more efficient, with an increase in ticket volumes and, consequently, parts. In addition, the increased efficiency of logistics has enabled EO to offer a higher standard of service at competitive rates.