Self-managed consumer portal delivery of parcels
eo Networks together with DPDGroup – one of the largest courier companies in the world, delivering 7.5 million parcels a day – joined forces to jointly increase consumer satisfaction in several European countries.
One of the challenges was to create conditions for effective delivery of the parcel, in which the courier can deliver it on the first attempt, and the consumer can pick it up in the most convenient way.
The goal was to create a solution that would allow consumers to independently manage the collection of parcels, as well as reconcile the diversity of processes, regulations and habits of recipients from many countries.
The myDPD Portal (desktop and mobile) created by us gives the recipient the ability to track the shipment in real time and flexibly adjust the parameters of its delivery.
Thanks to the portal, you can modify the date, time and delivery address yourself, as well as set permanent preferences and use additional services, such as redirection to a neighbor, collection point or agreeing on a safe place to leave the package with the courier. The implementation of the system reduced the number of ineffective deliveries and limited the involvement of customer service in the entire process and optimized the costs of service provision.
EO Customer Opinion
When I first arrived in DPD, it was my very first IT job. You have made my experience feel a lot better. Furthermore, I didn’t have a lot of “management and organisation” training, so most of what I have learned as a PM, I learned from you all. I consider that any success or compliment I received in my role as IT PM is thanks to you. Every issue I faced you have managed to help me fix. You guys are truly the best at what you do.
Competent, professional, efficient & agile resume the EO networks provider. As client, I had the chance to collaborate with EO for more then three years and achieve very nice milestones. Great work & nice synergy in the team