Regulations for issuing and sending e-invoices

  1. The legal basis for issuing and sending invoices in electronic form is the Act of 11/03/2014 on Value Added Tax.

  2. Eo Networks S.A. issues and sends invoices in electronic form from the address faktura.elektroniczna@service.eo.pl  guaranteeing the authenticity of their origin and the integrity of their content.

  3. The format of the invoice in electronic form is a PDF (Portable Document Format) file.

  4. The basic condition included in the Act, which allows one to issue and send invoices in electronic form, is to receive written approval from the Client. The acceptance should contain data allowing identification of the Client and be signed by signatures of the persons representing the Client.

  5. The Client sends to eo Networks S.A. a correctly completed and signed acceptance form in paper form at the following address:

    Eo Networks S.A.
    ul. Jagiellońska 78
    03-301 Warszawa

    or emails it in electronic form: finanse@eo.pl

    electronic version of the acceptance form available for download at: https://www.eo.pl/kontakt/e-faktury

  6. Client acceptance does not exclude the right of eo Networks S.A. to issue and send invoices in paper form.

  7. Each invoice in electronic form will be delivered via e-mail to the e-mail addresses indicated by the Client (with the recommendation that these addresses are do not contain personal data, e.g. invoices@contractor.pl not jane.smith@contractor.pl).

  8. The moment of entry of the message on the Client's mail server will be considered as the moment of receiving the invoice issued in electronic form by the Client. The moment of entry of the message on the Client's mail server will be considered as the moment of receiving the correction to the invoice issued by eo Networks S.A. in electronic form by the Client.

  9. In case of changing the e-mail address, the Client is obliged to inform eo Networks S.A. in writing. In the absence of any such information, delivery to the current email address is considered effective.

  10. The customer is entitled to withdraw the Acceptance. The invoice issuer loses the right to send invoices to the recipient in electronic form from the day following the day on which the issuer was notified by the recipient about the withdrawal of acceptance. Notification must be made in writing.

  11. The regulations are valid from 01/05/2015.

  12. Form to download

    E-invoice - download form